Customer Support
We're Here for You Long After the Sale
Auto Solution is Albuquerque's only used-car dealership with genuine lifetime customer support. Whether you have a question about your vehicle, need service, or just want advice—our team is ready to help. With over 1,300 five-star reviews and a dedicated TEAM, you can trust us with your Automotive needs.
Visit Our Store
5200 Alameda Blvd NE
Albuquerque, NM 87113
Text or Call Us
(505) 856-6252
Email Our Team
Common Questions
Frequently Asked Support Questions
We understand you might have questions about our support services. Here are answers to the most common questions our customers ask after purchasing a vehicle from Auto Solution.
Do you service vehicles you didn't sell?
Yes, we're a full-service automotive center that welcomes all makes and models, regardless of where you purchased your vehicle. Our certified technicians are equipped to handle everything from routine maintenance to complex repairs on most vehicles on the road today.
How quickly can I get an appointment for service?
We typically accommodate service appointments within 1-3 business days. For urgent matters like warning lights or safety concerns, we offer same-day diagnostic appointments whenever possible. Our service team prioritizes minimizing your vehicle's downtime while ensuring quality work.
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What if I have questions about my vehicle's features after purchase?
We're here to help even after you drive off our lot. Simply text or call our support line with questions about your vehicle's features, and our team will walk you through solutions. You can even send photos of dashboard warnings or concerns, and we'll provide guidance remotely.
Does Auto Solution offer financing assistance after purchase?
Absolutely. Our financing team remains available to assist with payment questions, refinancing options, or any concerns about your loan terms. We maintain relationships with our lending partners specifically to support our customers throughout their entire ownership experience.
How does your warranty process work?
Our warranty process is straightforward and customer-friendly. If you experience a covered issue, simply contact our service department to schedule an assessment. We handle all warranty documentation and approvals directly, minimizing paperwork and hassle for you while ensuring proper coverage for qualifying repairs.
Do you offer military discounts on service and parts?
Yes, we're proud to offer our 10% military discount on parts and service for active duty personnel, veterans, and their immediate family members. Simply present your military ID or proof of service when scheduling your appointment, and our team will apply the discount to qualifying services.
TrustPak
Coming Soon
- Title Reports
- Maintenance Records
- Inspection Reports
- And More
Complete vehicle transparency — the Auto Solution way.
Lifetime Customer Support
Our dedicated support team is available long after your purchase, providing personalized assistance for any questions or concerns about your vehicle. We're just a call or text away.
Quality You Can Trust
Every vehicle undergoes a comprehensive inspection and reconditioning process before sale. Our on-site service department ensures your car is road-ready and reliable for years to come.
Military Appreciation
We proudly offer a 10% military discount on parts and service to honor those who serve. As Albuquerque's veteran-friendly dealership, we're committed to supporting our military community.